Returns Made Easy

We highly recommend obtaining a free proof of postage when you send your return just in case it is lost in transit or there is any issue with us receiving it back at the warehouse. Don't forget to hold onto this until we've processed your refund or replacement.

Please note we are unable to refund the cost of postage if you do not use our free returns postal service.

To keep things nice and clear, we've got a couple of rules about returns but if you need any further information just contact us at info@pinkpassionsextoys.com. Please note that we do not cover faults caused by accident, neglect, misuse or normal wear and tear. 

Initially please contact us using the above form or by emailing orders@pinkpassionsextoys.com - this is important and your return will not be accepted if you have not contacted us. This allows us to send you a free return postage label.

Unused Items: Please make sure that your item is unopened, unused and undamaged (unless it is faulty), all shrink wrapping and packaging must be intact. Remember to detail whether you would like a refund or an exchange. Your request will be handled and processed as soon as possible and you will be notified when we receive the returned parcel at our warehouse.

Faulty Items: If your item is faulty please make sure that you clearly detail the issues you are having. 

If you have used the item, please make sure that it has been thoroughly cleaned as photographs will be taken of all faulty items when we receive them to help with processing. If we find that the item is not in a faulty condition this will be returned to you at your expense. Don't forget to retain the original packaging otherwise we will not be able to accept your return.

As soon as we have received your returned parcel back at our warehouse we will process your choice of a refund or a replacement as soon as possible. This will be within 30 days but in reality will be much faster. If you would like to check on the status of your returned parcel please email orders@pinkpassionsextoys.com with your order number. Once submitted, refunds will take up to 5 working days to appear in your account depending on your bank.

If you have any further questions or would like assistance, please contact us at info@pinkpassionsextoys.com and we will be happy to help you further.  

This returns policy does not affect your statutory rights.